ToHost Policies
Review our terms, privacy practices, and refund policies
Terms and Conditions
Effective Date: January 1, 2025
Welcome to ToHost ("ToHost," "we," "us," "our"), powered by Pixgator Services (OPC) Private Limited. By accessing or using our platform and services available at https://tohost.in ("Platform"), you agree to be bound by these Terms and Conditions ("Terms"). Please read them carefully before proceeding.
1. Acceptance of Terms
- Your use of our Platform and Services constitutes a legally binding agreement with ToHost.
- We may modify these Terms at any time without prior notice. It is your responsibility to review these Terms periodically.
- Continued use of our Services after modifications constitutes your acceptance of the revised Terms.
2. Eligibility
To access and use our Services, you must:
- Provide true, accurate, and complete information during registration.
- Ensure your use of our Services complies with all applicable laws and regulations.
3. Account Responsibility
- You are responsible for maintaining the confidentiality of your account credentials.
- You are responsible for all activities conducted through your account.
- You must notify us immediately if you suspect unauthorized access to your account.
4. Use of Services
4.1 Permitted Use
You agree to use our Services only for lawful purposes. Prohibited activities include but are not limited to:
- Violating applicable laws or regulations.
- Hosting or distributing prohibited content (see Section 7).
- Spamming, phishing, illegal file sharing, or hacking.
4.2 Unauthorized Use
- Unauthorized use, including hacking or misuse, will result in immediate account termination without a refund.
- We reserve the right to take legal action against any unauthorized use.
5. Intellectual Property
- All content, designs, software, and materials provided by ToHost remain our property.
- You may not copy, distribute, modify, or create derivative works without our written consent.
- Unauthorized use of our Platform or Services may result in legal action.
6. Payment and Refunds
6.1 Payment Obligations
- You agree to pay all applicable fees for Services purchased.
- Payments must be made per the terms specified during purchase.
6.2 Refund Policy
- Refunds will be processed only if the requested Service cannot be delivered as per our policies.
- No refunds will be issued for violations of these Terms, including prohibited activities.
- Chargebacks, disputes, or fraudulent transactions may result in account suspension or legal action.
7. Prohibited Content and Activities
7.1 Prohibited Content
You may not host, distribute, or engage in activities involving:
- Illegal material, copyright violations, pirated content.
- Adult content, pornography, or nudity-related content.
- Spam, unsolicited emails, mailing lists, or bulk emailing.
- Hacking tools, warez, or exploits.
7.2 Prohibited Hosting Activities
- IRC scripts, proxy scripts, or torrents.
- Streaming services on shared or reseller hosting plans.
- Violations will result in immediate suspension or termination without refund.
8. Mailing Policy
- Each cPanel account may send up to 1,000 emails per day.
- Bulk emailing is strictly prohibited on shared and reseller hosting plans.
- Accounts sending spam will be suspended without notice.
9. Data Backup and Security
- Customers are solely responsible for maintaining data backups.
- ToHost is not liable for data loss, unauthorized access, or hacking incidents.
- Customers must regularly update scripts, plugins, and modules to maintain security.
10. Domain Registration Policy
You may not register domain names that infringe on trademarks or copyrights, including but not limited to:
- amazonaffiliates.in
- facebookfollower.in
- googleindia.in
Violations may result in deletion of the domain without refund.
11. Resource Usage Limits
- CPU, RAM, Bandwidth: Excessive usage may result in suspension or throttling.
- Inode Limits: Shared hosting accounts have inode limits; exceeding them may result in restrictions.
- Fair Usage Policy: Customers must comply with fair usage limits for CPU, disk, and bandwidth.
12. Force Majeure
Neither party shall be liable for failure to perform obligations if prevented due to:
- Natural disasters
- Power outages
- Government actions
- Circumstances beyond reasonable control
13. Indemnification
You agree to indemnify and hold harmless ToHost, Pixgator Services (OPC) Private Limited, its affiliates, officers, directors, agents, and employees from any claims, demands, or legal actions arising from:
- Your breach of these Terms.
- Your violation of laws or third-party rights.
- Any penalties imposed due to your actions.
14. Limitation of Liability
ToHost shall not be liable for:
- Indirect, consequential, incidental, special, or punitive damages.
- Loss of profits, revenues, business, or data.
- Any claims exceeding the amount you paid for the Service or ₹100 INR, whichever is lower.
15. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Aligarh, Uttar Pradesh, India.
16. Amendments
We may modify these Terms at any time. Changes take effect immediately upon posting on our website.
17. Contact Us
For concerns or questions regarding these Terms, please contact us using the details provided on our website https://tohost.in.
Legal Notice
This document is an electronic record under the Information Technology Act, 2000 and does not require physical or digital signatures. It is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
The Platform is owned and operated by Pixgator Services (OPC) Private Limited, with its registered office at:
Sasni Gate, Aligarh, Uttar Pradesh, India - 202001
By accessing, browsing, or using the Platform, you agree to these Terms and acknowledge they constitute your binding obligations with ToHost.
Privacy Policy
Last Updated: January 1, 2025
This Privacy Policy describes how (collectively "PIXGATOR SERVICES OPC PVT LTD PIXGATOR SERVICES OPC PVT LTD otherwise process your information/ personal data through our website referred to as and its affiliates , we, our, us") collect, use, share, protect or (hereinafter https://tohost.in Platform ). Please note that you may be able to browse certain sections of the Platform without registering with us.We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service /product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.
Collection
We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship.and related information provided from time to time. Some of the information that we may collect includes but is not limited to personal data / information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email IDand/or any such information shared as proof of identity or address. Some of the sensitive personal data may be collected with your consent, such as your bank account or credit or debit card or other payment instrument information or biometric information such as your facial features or physiological information (in order to enable use of certain features when opted for, available on the Platform) etc all of the above being in accordance with applicable law(s) You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform. We may track your behaviour, preferences, and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis. We will also collect your information related to your transactions on Platform and such third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party business partner's privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing SERVICES OPC PVT LTD any information. If you receive an email, a call from a person/association claiming to be PIXGATOR seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.
Usage
We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; to resolve disputes; troubleshoot problems; inform you about online and offline offers, products, services, and updates; customise your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as otherwise described to you at the time of collection of information. You understand that your access to these products/services may be affected in the event permission is not provided to us.
Sharing
We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may disclose personal data to third parties such as sellers, business partners, third party service providers including logistics partners, prepaid payment instrument issuers, third-party reward programs and other payment opted by you. These disclosure may be required for us to provide you access to our services and products offered to you, to comply with our legal obligations, to enforce our user agreement, to facilitate our marketing and advertising activities, to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services. We may disclose personal and sensitive personal data to government agencies or other authorised law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal data to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
Security Precautions
To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server. However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, the users accept the security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.
Data Deletion and Retention
You have an option to delete your account by visiting your profile and settings on our Platform , this action would result in you losing all information related to your account. You may also write to us at the contact information provided below to assist you with these requests. We may in event of any pending grievance, claims, pending shipments or any other services we may refuse or delay deletion of the account. Once the account is deleted, you will lose access to the account. We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.
Your Rights
You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.
Consent
By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. You, while providing your personal data over the Platform or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy. You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer at the contact information provided below. Please mention "Withdrawal of consent for processing personal data" in your subject line of your communication. We may verify such requests before acting on our request. However, please note that your withdrawal of consent will not be retrospective and will be in accordance with the Terms of Use, this Privacy Policy, and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.
Changes to this Privacy Policy
Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert / notify you about the significant changes to the Privacy Policy, in the manner as may be required under applicable laws.
PIXGATOR SERVICES (OPC) PRIVATE LIMITED
Contact us
Phone : +919457359854
Email : [email protected]
Cancellation & Refund Policy
Last Updated: January 1, 2025
This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy
1. Cancellation Policy
- Cancellations will only be considered if the request is made within the applicable refund period.
- Cancellation requests may not be entertained if the service has already been activated, provisioned, or if any setup process has been completed.
- Domain registrations, SSL certificates, and other third-party licensed products are non-refundable once processed.
- Renewal payments are non-refundable. To avoid charges, ensure cancellation at least 48 hours before the renewal date.
2. Refund Policy
- 7-Day Refund Policy: Hosting packages priced at ₹199 or more per month qualify for a refund if canceled within 7 days of purchase.
- 3-Day Refund Policy: Hosting packages priced below ₹199 per month qualify for a refund if canceled within 3 days of purchase.
- Refunds apply only to hosting services. Domain registrations, SSL certificates, and third-party services are non-refundable.
- Refund requests must be submitted through your account dashboard or by contacting our support team at [email protected].
- Refunds are subject to review, and additional questions may be asked to understand the reason for cancellation.
- ToHost Cloud Services reserves the right to cancel or reject any refund request without prior notice if deemed necessary.
- Accounts terminated due to violations of our Terms of Service are not eligible for refunds.
- Any service purchased using a promotional discount is eligible for refunds only up to the actual amount paid.
- In case of payment disputes, refunds will not be issued until the matter is resolved.
- We are not liable for delays caused by third-party payment processors or financial institutions.
3. Service Issues & Complaints
- If you believe the service provided is not as described or does not meet expectations, please contact our support team within the applicable refund period.
- Refunds will not be processed for services suspended or terminated due to a violation of our Terms of Service.
4. Refund Processing Time
- Approved refunds will be processed within 7-10 business days and credited to the original payment method.
- For further assistance, please contact our customer support team at [email protected].
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