Frequently Asked Questions

Yes! Our reseller hosting is completely white-label. Your clients will see your company name and branding, not ours. You can even customize the nameservers to match your domain (e.g., ns1.yourcompany.com).

You'll have access to WHM (Web Host Manager) where you can:

• Create and manage hosting packages
• Allocate resources to each client
• Oversee all accounts under your reseller plan
• Set bandwidth and storage limits

Your clients will get standard cPanel access.

You can easily upgrade your reseller plan at any time to accommodate growing needs. You can also redistribute resources among your clients through WHM. For clients with very high resource needs, we recommend moving them to a higher-tier plan.

We provide direct support to you as the reseller. You can choose to handle all client support yourself or set up a support system where we assist your clients while maintaining your brand identity. We can customize the support arrangement based on your needs.

Yes, our support team can assist with:

• Basic website setup
• CMS installations (WordPress, Joomla, etc.)
• Email configuration
• DNS management
• SSL certificate installation

For advanced development work, we offer professional services at additional cost.

Our security measures include:

• Free SSL certificates
• DDoS protection
• Malware scanning
• Automated daily backups
• Web application firewall
• Regular security patching

Yes, we provide free website migrations for all new customers. Our migration team will transfer:

• All website files
• Databases
• Email accounts
• DNS configuration

We aim for zero downtime during the migration process.

Our primary support languages are English and Hindi. For other languages, we can arrange translation services for more complex technical issues upon request.

Yes, we offer a 7-day money-back guarantee on all our hosting plans. If you're not satisfied with our service within the first 7 days, we'll provide a full refund of your hosting fees (domain registrations are non-refundable).

You can cancel your hosting account at any time through your client area:

1. Log in to your account
2. Navigate to "My Services"
3. Select the hosting package you wish to cancel
4. Click "Request Cancellation"
5. Choose immediate or end-of-billing-period cancellation

We recommend backing up your data before cancellation.

Yes, you can change your billing cycle at any time. When your current term is nearing expiration, you'll have the option to switch between monthly, quarterly, semi-annual, annual, biennial, or triennial billing cycles. Some discounts may only be available for longer-term commitments.

We provide a 7-day grace period after your due date. During this time:

• Your services remain active
• You'll receive payment reminders
• After 7 days, services are suspended
• After 30 days, accounts and data may be permanently deleted

You can avoid service interruptions by enabling auto-renewal.